Store Policies

Effective Date: July 2026

Welcome to Selah. We are committed to providing quality products, exceptional customer service, and a secure online shopping experience for customers across Australia and New Zealand. By using our website and placing an order, you agree to the policies outlined below.

Shipping Policy

At Selah, we aim to deliver your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Dispatch Location

Orders are professionally packed and dispatched from our Australian fulfilment warehouse located in:

Selah Fulfilment Warehouse
85 Grose Street
North Parramatta NSW 2151
Australia

Delivery Time

Estimated delivery times are:

Australia: 2–7 business days
New Zealand: 4–10 business days

Delivery estimates are provided as a guide only and may vary due to courier delays, customs processing (where applicable), public holidays, severe weather, or other unforeseen circumstances.

Shipping Coverage

We currently ship to customers throughout Australia and New Zealand.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is available.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available).

Incorrect Shipping Address

Customers are responsible for providing accurate delivery information. Selah is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses supplied during checkout.

Return & Refund Policy

We want you to shop with confidence.

Change of Mind Returns

If you change your mind, you may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
All original packaging, manuals, and accessories must be included.
Proof of purchase is required.

Customers are responsible for return shipping costs unless otherwise required by applicable consumer laws.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, defective, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Photos or videos of the product

Where required under applicable consumer laws, we will provide an appropriate remedy, including a repair, replacement, or refund.

Refund Processing

Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution or payment provider.

Consumer Rights

Customers purchasing from Australia are protected by the Australian Consumer Law (ACL).

Customers purchasing from New Zealand are protected by applicable New Zealand consumer protection laws, including the Consumer Guarantees Act 1993, where applicable.

Nothing in these policies excludes, restricts, or limits any rights you may have under applicable consumer laws.

Privacy

Selah values your privacy and is committed to protecting your personal information.

We may collect information including:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by our payment providers)
Order history

Your information is used to:

Process and fulfil orders
Deliver products
Respond to customer enquiries
Improve our website and services
Send important order updates and communications

We do not sell or rent your personal information.

Your information may be shared only with trusted service providers where necessary to:

Process payments
Deliver orders
Operate our website
Comply with legal obligations

For more information, please refer to our Privacy Policy.

Terms of Service

By accessing or purchasing from Selah, you agree to the following terms.

Products

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, occasional errors may occur. Selah reserves the right to correct errors, update information, or modify product details without prior notice.

Pricing

All prices are displayed in Australian Dollars (AUD) & New Zealand Dollars (NZD) unless otherwise stated.

Orders

Selah reserves the right to refuse or cancel an order if:

Payment cannot be verified
Fraud or suspicious activity is detected
Pricing or product information contains an error
Products become unavailable

If payment has already been received, an appropriate refund will be issued.

Product Availability

Occasionally a product may become unavailable after an order has been placed. If this occurs, we'll contact you promptly to arrange either:

A replacement product
A refund

Limitation of Liability

To the maximum extent permitted by applicable law, Selah is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.